PROBLEM SOLVING

Please review the problem solving process and communication flow chart below. 

The steps outlined below indicate the flow of submitting an issue for resolution. 

For example, Step One: player/parent, if that does not resolve it, they advance to Step Two: team manager, if they are unable to resolve it, they advance to Step Three:  team coach, etc.  


Communication/Resolution Flow Chart

Step One: Player / Parent

Step Two: Team Manager

Step Three: Team Coach

Step Four: PCMHA (admin@pcmha.com)
 

Please communicate in accordance with the flow chart above, with the goal of resolution.  If there is no resolution, or the complaint is of a serious nature please follow the HNS Independant Third Party process:
 

Hockey Canada and its Members want to end the culture of silence that exists in parts of hockey. To help ensure that we are a safe space for raising concerns, Hockey Canada has established a new, fully independent, and confidential reporting mechanism for all individuals regarding any incidents involving Hockey Canada sanctioned programming as outlined in the Action Plan. This reporting mechanism is known as the Independent Third Party and is led by Brian Ward and Erin Durant.

The role of the independent third party is to:

• receive all hockey related maltreatment, sexual violence, harassment, abuse or discrimination complaints by someone affiliated with Hockey Canada;
• analyze complaints in light of Hockey Canada and Member policies and determine how they are to be managed and the proper jurisdiction;
• where applicable, ensure matters are properly reported to law enforcement or child protection services;
• retain investigators and dispute resolution panels who are also independent of Hockey Canada;
• work with Canada's Office of the Sport Integrity Commissioner and the Member associations to ensure no gaps in complaint coverage and that all complaints are handled in accordance with applicable policies and that decisions are documented in writing.

A key feature of the Independent Third Party structure is its independence from Hockey Canada. The Independent Third Party has sole jurisdiction to handle complaints and keeps the identity of complainants confidential from Hockey Canada and Member associations. The Independent Third Party will not be unduly influenced by anyone at Hockey Canada regarding the complaint administration process. Although the Independent Third Party mechanism is staffed by some lawyers, those lawyers do not provide any legal advice to Hockey Canada.

Hockey Canada will receive anonymized reports from the Independent Third Party from time to time documenting the number of complaints received, categorizing complaints and reporting on other metrics such as response times and the time required to close complaints. This reporting protects the identity of all those involved with a complaint process while also ensuring proper oversight of the performance of the Independent Third Party.

Reporting Abuse or Harassment is often a difficult process. The Independent Third Party is committed to operating in a trauma informed manner. For example:

• All reports will be kept entirely confidential, in line with the wishes of the person making the complaint. This includes confidentiality from Hockey Canada and Member association staff.
• All Complaints will be followed up in a timely manner.
• The Independent Third Party has developed resources to share with survivors of abuse and can direct survivors to additional supports.
• The Independent Third Party answers questions about the complaint process.
• Complaints are taken seriously and rigorously examined.

The Independent Third Party is staffed by a number of diverse professionals reflecting both gender and racial diversity. Service is available in both French and English.

Additional resources will be developed as the Independent Third Party continues its work and analyzes the ongoing needs to ensure a safe and trauma informed complaint mechanism.

Complaints can be submitted by email to complaints@sportcomplaints.ca.

Intervention Policy

Questions or Concerns relating to Game Incidents involving Minor Hockey On-ice Officials

CODE OF CONDUCT
 

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Abusive Parents

Please be advised that at Hockey Nova Scotia’s Board of Directors meeting December 10 & 11, 2004, a motion on dealing with Abusive Parents was unanimously passed.

 The Motion reads: